Glossary
Capacity unit
A capacity unit is a standard measure of selling capacity that counts both people and AI agents by the work they complete, such as qualified conversations held, rather than by headcount.
Why it matters
Planning by headcount times productivity stops working once agents do part of the work.
How Limerine uses the term
We use it to plan human and AI capacity together in board reporting.
Related module: Forecast, capacity and board.
How to cite this definition
Limerine Research. "Capacity unit." Limerine Glossary, 2026. https://limerine.com/glossary/capacity-unit